Frequently Asked Questions

 

Didn’t this campaign used to be called Skip Lunch Fight Hunger?

After 19 years, we are excited to announce that our campaign name has evolved to Share Lunch Fight Hunger! This new name captures the campaign’s spirit and alludes to “neighbors helping neighbors,” which has been at the heart of City Harvest’s work since our founding in 1982. Share Lunch Fight Hunger  is also a testament to the giving spirit NYC has always shown, especially in times of crisis.

 

I want to start a team but I’ve never led a fundraising team before. How do I start?

We have put together a handy guide to running a Share Lunch Fight Hunger team! Find out more about the easy steps you can take to bring the campaign to your office or group, and learn tips and tricks from our Share Lunch Fight Hunger experts! Want to talk things through with us over the phone? Just reach out to us at 646.412.0658 or sharelunchfighthunger@cityharvest.org to receive personalized support.

  

Do you accept matching gifts?

Yes! Find out if your company or organization has a matching gift program—these types of gifts motivate donors and are a great way to double your impact! Your team page automatically includes a reminder to your supporters to see if their gift can be matched by their company. Still not sure if your company has a matching program? Your HR department may be able to tell you. 

 

I want to be involved in Share Lunch Fight Hunger without being part of a team. What do I do?

Lots of individual New Yorkers get involved with Share Lunch Fight Hunger every year! You can create a personal team page and ask friends and family to share their lunch by making a donation. If you'd like to make a personal gift without starting a team, you can also do so by making a general donation.

  

I saw an option to give via text message. What is that?

This year, general campaign supporters are able to make a $15 donation—enough to help make 41 tummies happy—by texting LUNCH to 20222. A one-time donation of $15 will be added to your mobile phone bill. All donations must be authorized by the account holder. Message and data rates may apply. Please note, these gifts cannot be applied to a Share Lunch Fight Hunger team, so if you are fundraising as part of a team, please make your donation directly on your team page.

 

How do I change my team goal or why isn't my team goal showing up? Why can't I see team donations? 

The reason that you cannot see your team goal or team donations is usually because you are on a sub-team page. To change your team goal or view your team donations, make sure to 1. Log in to your page, and click into the Participant Center, and 2. Click the Progress tab, and then click to the ‘Team’ view on the right side of the screen (screenshot below). Still having trouble? Reach out to us at 646.412.0658 or sharelunchfighthunger@cityharvest.org.

 

Screenshot for Team Progress.png 

How do I create a sub-team?

On your team’s homepage, there is an option to create a sub-team. Simply click and follow the instructions to create a sub-team within your page. Want to create more than five sub-teams? Contact us at sharelunchfighthunger@cityharvest.org and we can assist in speeding up the process.

  

How do I hide my name as a captain?

On the homepage of the Participant Center, you will see an option for “Manage Your Display Name.” You may select “Keep User Anonymous” to prevent your name from appearing, or choose “Use a Screen Name or Nickname” to have a custom page name for a department/floor, etc. 

 

What do I do if a gift was made to the wrong team or sub-team?

If a gift was made to the wrong team or incorrect sub-team, or to the general donations page, please contact sharelunchfighthunger@cityharvest.org and our team can correct that for you! If you made your gift via text message, unfortunately we are unable to change your gift to a specific team or sub-team.

  

Can I send personalized emails through the website?

You can! Once you log in, click into the Participant Center, and then click into the Email tab. You will see email templates available to personalize and send. Just follow the instructions; you can add your contacts or send a thank-you email to people who have already donated. Select "Include personalized greeting" to add the first name of your contacts into your thank you emails (screenshot below).

Screenshot_for_adding_personalized_greeting.png